Your boutique collection is shaped by you and enables us to work with you to blend your on-site support teams for a more seamless service delivery. Every client business is different and our approach is to conduct our guest touch point survey to understand your current guest experience.
The survey enables us to make recommendations as to how service could be improved in each area. We then work with you to establish beneficial services that currently work together with a crossover of resource or downtimes. The result of which is a time and motion survey of making the most of your combined on-site team, creating symbiotic relationships.
The Boutique collection enables us to deliver all aspects of your guest experience including reception, telephony, concierge, hospitality, fine dining, event management and daytime housekeeping and presentation.
We can either directly employ the combined team or take on the overall management of the team with a combination of in-house and contracted out colleagues. It is very much tailored to suit your needs.
Our transformation training academy provides industry leading hotel training covering all aspects of the guest journey from service to skills to winning teams to management and supervisory development.