Reception and concierge
Reception is the face of your business and telephony is the voice of your business. This is often the first guest touch point where a view is formed of your company. We employ and train reception teams to provide personalised and anticipative service to each and every guest that makes contact with your company.
Working closely with top London hotels we embrace a boutique hotel style service that reflects your brand and culture. All of our receptionists attend our 4 day transformation training academy which is shaped to reflect your aspirations around the guest experience as a result of our guest touch point survey.
The training modules include style and impact, posture, self-confidence, steps of service, telephone and email etiquette, 5 star reception using our hotel partners, wellbeing and resilience, international etiquette, vocal impact and teamwork and leadership.
All of these modules make a huge difference to our teams in helping them deliver exceptional service, anticipation and fulfilment for your clients and guests.