Every opinion is important

Continual development is key to our success. Our 360 degree guest experience monitor enables us to measure the success of our service and benchmark it to other similar environments. Our investment in colleague development and innovation ensures we lead the way on exceptional guest services for our clients.

Meet our team

Highlights – Guest services

Formed in 1986, Broadgate Estates has helped manage and build the value of clients’ assets across an unrivalled portfolio of mixed-use developments and landmark properties.

Our Guest services include:

  • Reception and Hosting
  • Tailored concierge services
  • Telephony and Helpdesk
  • Meeting room and client lounge management
  • Conference and event management
  • Office and secretarial services
  • Guest experience mapping
  • Transformation behavioural training
  • Mystery guest programmes

Summary

Bennett Hay is a nominated supplier of Broadgate Estates delivering guest services to a number of their multi-occupied corporate buildings across London. BH continues to be selected following competitive tendering to help reflect a more innovative service that is tailored to the different types of occupiers in each building.

For each location we have mapped out unique guest experiences with each touch point designed to anticipate guest needs. 

Our technology is also leading the way in guest experiences increasingly enabling more personalised seamless service and tailored concierge offerings for our guests.