It’s safe to say the workplace has been transformed over the last decade and businesses are now placing more prominence than ever before on employee engagement.

Engaging people management is critical in any industry, but for the hospitality industry, which has traditionally had a high staff turnover rate, it is paramount, with turnover rates costing the industry millions every year.

As well as the financial impact, there is a huge reputational advantage to having happy and healthy staff. After all, why would a client have faith in your ability to provide a guest centric offering when you can’t even engage your own team?

Staff are any organisations most valuable asset and as the old saying goes, people don’t buy products, they buy people. Just like you would with any other element of your business, staff need to be nurtured, supported and encouraged if they are to be successful.

So how should you reward your staff?

Read more in the Training Journal