Many of our clients choose us for several complementary services to encompass details enabling a client to form favourable views of their company brand. We call these details ‘touch points’. Our approach is to use industry leading hotel guest journey monitoring techniques to help measure your current service.
We provide you with a benchmark against leading hotels and corporate businesses and then agree with you how you would like the service and experience further enhanced with a closer alignment with your brand and culture.
Our guest services include Reception and Concierge, Conferencing and Events, Helpdesk and Telephony and Hosting and On-floor services. Typically our clients choose their own boutique collection for us to operate and we either directly employ on-site teams or work with our clients to support and deliver transformation training to enhance the overall service experience and blend on-site teams through multi-skilling.