Helpdesk and Telephony
As the voice of your brand our teams are trained to follow appropriate steps of service using the latest cloud based service centre technology to ensure your guests can access help as and when they need it. We facilitate either on or off-site helpdesks with teams trained to reflect your brand and culture.
Increasingly we are finding our floor hosts are reducing the need for a physical helpdesk with guests preferring to engage with one of our team to solve their challenge. Behind the scenes our team use technology to log every detail with real time guest engagement and progress updates to keep them informed.
Our out of ours telephony and helpdesk services are either provided by our team or one of our partners who are all trained at the BH academy to ensure consistency for our client brands.