Bespoke hospitality services for total guest fulfilment

Thank you for taking the time to explore our guest services section. We offer a tailored, personalised service experience that places your company brand and culture at the heart of our service style.

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Hosting and On floor services

Hosting and On floor services

We designate a host to each guest ensuring that our guests have a person they can reach during their stay should they need anything.  Our hosts are multi-skilled to look after our client lounges, meeting rooms and client dining to ensure a seamless flow of service from reception through to the meeting room and onward journey.

Our on-floor services see our hosts owning floors and looking after all services within that space including floor checks for cleaning standards and health and safety, restocking of vending machines, tea points, collaborative spaces, stationery, MFD’s with paper and toner.  Other duties include helpdesk requests and new starter FM inductions.  Our clients are preferring this more personalised service to look after their people on floor.

Our technology is enabling one system with real time data managing all service needs within your office space. Armed with tablets our hosts capture all information needed to report on jobs and tasks needed to be completed either pro-actively or in response to a guest’s request.

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