Five-Star Review: read the latest FM World Feature on Hospitality

Training a key element to import the international hotel sector ethos into UK facilities management

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Keeping FMs healthy and on track for good performance

Following Bradley Wiggin’s historic victory in the Tour de France and as

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Putting the “guest” at the centre

“We saw the emerging need for a guest-centric approach to service delivery,”

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Whatever happened to that feeling of anticipation?

When visiting the Dorchester Hotel recently for a business meeting, we were

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