Putting the “guest” at the centre

“We saw the emerging need for a guest-centric approach to service delivery,”

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Whatever happened to that feeling of anticipation?

When visiting the Dorchester Hotel recently for a business meeting, we were

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Overcoming immunity to change in FM

Our experience tells us that creating a truly integrated team able to seamlessly deliver a range of services and add significant value to a contract remains an aspiration rather than a performance reality for most FM providers.

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