We are guest centric

Fiona Rassell

Front of house and transformation training

Fiona works with top London hotels and runs our transformation training academy. With her broad hotel experience Fiona works with our service teams to provide them with the confidence and knowledge to deliver exceptional service. Her innovative and highly personal training techniques truly transform teams and help blend our on-site resource. Fiona is another keen traveller and passionate foodie enabling us to keep a keen eye on global food and service trends.

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