Guest experience mapping
We use industry leading hotel techniques to help our clients shape their guest experience for both their external and internal clients. Using our unique touch point survey we map out your individual experience based on your building layout, brand and culture.
Once agreed we then suggest the best resource structure to maximise your onsite team support. At this point we find that some clients wish to employ some of the team, others they are happy to outsource. Our approach is to blend the team regardless of who employs them.
The ultimate objective is to ensure that the guest experiences a seamless service flow within a space that takes care of their every need.