Transformation service training
Our teams are trained on skills, legislative and most importantly behavioural service skills. We work with our hotel partner links to ensure we embrace the latest behavioural training for our teams.
Using personality profiling we embrace and promote individualism ensuring our teams understand themselves, their colleagues and their clients.
Our strapline is service, anticipation, fulfilment and our transformation training is designed to encourage our teams to anticipate our guests unexpressed wishes. This relies on continual training and development together with recognition and engagement programmes for our colleagues to always catch great service.