services / Blended Services / Service shaper

Service shaper

Our service shaper is a free service for our clients to help them choose their perfect service mix. The process maps out all guest touchpoints for both the external and internal guest, where they are able to form a view of your brand, be it positive or negative.

Our service shaper is a free service for our clients to help them choose their perfect service blend.

This starts from first contact by phone, web or email, to outside your building, to your landlord reception and security then connecting with your reception and client lounge through to your meeting room, amenities and onward departure.

Each of these areas needs to be carefully curated to deliver the brand experience you feel reflects your business and work activities.

The service shaper, once agreed, provides us with a clear picture of the service you are looking for, the type of individuals you need to represent you and also the look and feel of what would fit with your brand.

Our senior team then take care of the little details to bring together exceptional people, train them, design the finishing touches for your spaces, add the right technology to enhance the experience and plan the business scenarios to look after your individual guest profiles.

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Catering Services

Catering Services

With a dedicated team of experienced chefs, baristas and front of house personnel, Bennett Hay has been providing first-class catering services for a decade. We’re passionate about creating food that is fresh, seasonal and delicious for your people, clients and guests.

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Guest Services

Guest Services

Reception and integrated concierge services carefully curated to reflect your company and deliver an exceptional and lasting first impression.

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