Curating your own tailored soft service blend to deliver a seamless one team guest experience within your building – from reception to catering and events, housekeeping, mailroom and on floor services.
We are specialists in blending teams to deliver a more joined-up service
We are specialists in blending teams to deliver a more joined-up service to represent your brand experience.
Once we have carefully shaped your guest experience with you, walking the guest journey for your visitors and employees, we then shape the service mix.
This tends to include our colleagues delivering reception, concierge, telephony, office services, catering, hospitality and conferencing, mailroom, porterage and on-floor services as well as daytime housekeeping.
Designing tailored services to suits our individual clients for a modern office lifestyle
Client: The world’s leading global business publication
Services: reception, hosting, hospitality, concierge, helpdesk, mailroom, catering, reprographics, porterage, stationary, tea point, events, locker service
Summary information: 1,500+ employees and a high number of external VIP guests
Bennett Hay originally worked with The world’s leading global business publication to mobilise catering provision in their former HQ, before successfully operating both sites to ensure a smooth transition during the phased move to its new state-of-the-art headquarters.
At our client’s new home we help shape, manage and innovate the food, service and guest experience by delivering an extended range of blended services. This includes the hosting and welcome experience, as well as managing the restaurant and café, fine dining experiences and our client’s influential and extensive events calendar. An extended team of over 20 colleagues is responsible for nearly 70 meeting rooms, eight client dining rooms, an auditorium and roof terrace for 200 covers.
As a trusted service partner, we draw on the latest trends for personalisation, technology and sustainability to enhance the employee experience. Furthermore, we develop the guest experience to emphasise this leading news organisation’s commitment to a modern office lifestyle and event venue that recognises and represents their media prowess.
"They provided a dual service at both our premises and maintained their standard at both sites – making what could have been a frantic move, a seamless process."
With a dedicated team of experienced chefs, baristas and front of house personnel, Bennett Hay has been providing first-class catering services for a decade. We’re passionate about creating food that is fresh, seasonal and delicious for your people, clients and guests.Read more
Reception and integrated guest services carefully curated to reflect your company and deliver an exceptional and lasting first impression.Read more