Curating your own tailored soft service blend to deliver a seamless one team guest experience within your building – from reception to catering and events, housekeeping, mailroom and on floor services.
We are specialists in blending teams to deliver a more joined-up service
We are specialists in blending teams to deliver a more joined-up service to represent your brand experience.
Once we have carefully shaped your guest experience with you, walking the guest journey for your visitors and employees, we then shape the service mix.
This tends to include our colleagues delivering reception, concierge, telephony, office services, catering, hospitality and conferencing, mailroom, porterage and on-floor services as well as daytime housekeeping.
The perfect blended service
The perfect blended service is individual and personal. Our tailored approach is why we provide a slightly different service for each of our clients based on their brand, culture, building design and business activities.
For clients with a couple of office floors, we take on their in-house reception team and add in on-floor services to create a really efficient multi-skilled team – who are able to cover each other and look after both the internal and external guests wherever they are in the building. In terms of specific services this can include reception, telephony, barista bar service, hospitality and meeting room service, mailroom, porterage, reprographics and daytime housekeeping.
For larger building occupiers we connect the reception with the catering, hospitality and conferencing as well as the mailroom and porterage to create a team who are able to manage the entire guest experience under one management team and technology solution.
We are able to create your perfect service mix when we start to add enhancers including catering, events, concierge, technology, community building and nutritional advice.
In terms of specific services this can include reception, telephony, barista bar service, hospitality and meeting room service.
Our service shaper is a free service for our clients to help them choose their perfect service mix. The process maps out all guest touchpoints for both the external and internal guest, where they are able to form a view of your brand, be it positive or negative.
This starts from first contact by phone, web or email, to outside your building, to your landlord reception and security then connecting with your reception and client lounge through to your meeting room, amenities and onward departure.
Each of these areas needs to be carefully curated to deliver the brand experience you feel reflects your business and work activities.
The service shaper, once agreed, provides us with a clear picture of the service you are looking for, the type of individuals you need to represent you and also the look and feel of what would fit with your brand.
Our senior team then take care of the little details to bring together exceptional people, train them, design the finishing touches for your spaces, add the right technology to enhance the experience and plan the business scenarios to look after your individual guest profiles.
Our service shaper is a free service for our clients to help them choose their perfect service blend.
Efficient brand impact service
A blended service will deliver high brand impact and also cost efficiencies in your service. Our service shaper often reshapes existing job roles creating a seamless experience. This provides flexibility and reliability for your service. Our robust industry-leading transformation training ensures that our colleagues know what to expect and how to anticipate a guest’s needs before they even ask.
Often a service is inefficient because there is a lack of process or systems to ensure consistency. A blended team is able to cover each other in the event of unplanned absence, a new barista bar provides revenues to offset some of the costs and the community app results in all services being accessible from one interface. New expertise in the hospitality and meeting room service results in a higher quality in food design and attention to detail, with our teams now able to spend much more time focusing on the guest.
Our teams create memorable experiences that help businesses stand out from the crowd. This is the brand impact that helps our clients’ companies and culture grow.
Our service shaper often reshapes existing job roles creating a seamless experience.
Designing tailored services to suits our individual clients for a modern office lifestyle
Client: The world’s leading global business publication
Services: reception, hosting, hospitality, concierge, helpdesk, mailroom, catering, reprographics, porterage, stationary, tea point, events, locker service
Summary information: 1,500+ employees and a high number of external VIP guests
Bennett Hay originally worked with The world’s leading global business publication to mobilise catering provision in their former HQ, before successfully operating both sites to ensure a smooth transition during the phased move to its new state-of-the-art headquarters.
At our client’s new home we help shape, manage and innovate the food, service and guest experience by delivering an extended range of blended services. This includes the hosting and welcome experience, as well as managing the restaurant and café, fine dining experiences and our client’s influential and extensive events calendar. An extended team of over 20 colleagues is responsible for nearly 70 meeting rooms, eight client dining rooms, an auditorium and roof terrace for 200 covers.
As a trusted service partner, we draw on the latest trends for personalisation, technology and sustainability to enhance the employee experience. Furthermore, we develop the guest experience to emphasise this leading news organisation’s commitment to a modern office lifestyle and event venue that recognises and represents their media prowess.
"They provided a dual service at both our premises and maintained their standard at both sites – making what could have been a frantic move, a seamless process."
With a dedicated team of experienced chefs, baristas and front of house personnel, Bennett Hay has been providing first-class catering services for a decade. We’re passionate about creating food that is fresh, seasonal and delicious for your people, clients and guests.Read more
Reception and concierge services carefully curated to reflect your company and deliver an exceptional and lasting first impression.Read more