services / Guest Services

Guest Services

Reception and concierge services carefully curated to reflect your company and deliver an exceptional and lasting first impression.

The ultimate guest experience every time, all the time.

Our exceptional people provide outstanding service to your clients and guests, responding to their needs and anticipating their unstated ones.

We deliver reception, telephony, concierge, hosting, VIP lounge, conferencing and event services for our clients. Representing your company’s brand, our expertly trained teams convey a genuine warmth, deliver a great first impression and offer consistent service.

We work with landlords, property owners and individual client occupiers within multi-occupied buildings, campuses and client direct corporate head offices.

What we do

Reception & concierge services

Reception & concierge services

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Helpdesk, telephony & office services

Helpdesk, telephony & office services

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Conferencing, meetings & events services

Conferencing, meetings & events services

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Case study

Case study

Shaping a consistently exceptional guest service in a world class building

 

Client: The Leadenhall Building
Services: Reception, hosting and concierge services
Summary information: 5500+ multi-occupied workplace guests and over 500 daily visitors

A landmark in the London skyline, The Leadenhall Building is a thriving office space that’s home to world-renowned companies such as Aon, Aegon, Brit Insurance, Ipsoft and Virgin Money.

Bennett Hay is responsible for shaping a distinctive welcome experience, as well as delivering reception lobby pop-ups and events. We bring to life our well respected ‘guest-centric’ approach, tailoring our service provision to reflect the Leadenhall brand and the varying needs of the occupiers and visitors in every possible area.

To elevate the welcome experience in line with our client’s aspiration for a consistently exceptional guest service in a world class building, Bennett Hay enhanced the support to our onsite team. We have taken them through our transformation training programme including coaching workshops for supervisors, positive communication, international etiquette and anticipative service training to help lift the service experience. Tam, our stylist, is helping to reshape all of the finishing touches: from guest refreshment to a new tailor-made uniform for our team through to flowers, plants and music.

Our systems review enabled us to work closely together with the occupier receptions to develop a new access control system, allowing our team to register guests with more efficiency thereby greatly reducing the average check-in time.

As part of the future continual development, our events support team are working with TLB to develop an engagement programme of events for our occupiers to build on the incredible Leadenhall community.

"Bennett Hay outshone their competitors through their passion for innovation and their ability to shape a new industry leading experience."

our services

Blended Services

Blended Services

Curating your own tailored soft service mix to deliver a seamless one team guest experience within your building – from reception to catering and events, housekeeping, mailroom and on floor services.

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Catering Services

Catering Services

With a dedicated team of experienced chefs, baristas and front of house personnel, Bennett Hay has been providing first-class catering services for a decade. We’re passionate about creating food that is fresh, seasonal and delicious for your people, clients and guests.

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Get in touch

Get in touch