services / Guest Services

Guest Services

Reception and concierge services carefully curated to reflect your company and deliver an exceptional and lasting first impression.

The ultimate guest experience every time, all the time.

Our exceptional people provide outstanding service to your clients and guests, responding to their needs and anticipating their unstated ones.

We deliver reception, telephony, concierge, hosting, VIP lounge, conferencing and event services for our clients. Representing your company’s brand, our expertly trained teams convey a genuine warmth, deliver a great first impression and offer consistent service.

We work with landlords, property owners and individual client occupiers within multi-occupied buildings, campuses and client direct corporate head offices.

Reception, hosting & concierge services

Reception, hosting & concierge services

Your brand impact and experience start from the first contact which is often a phone call or email, followed closely by an arrival to your office building. Our teams deliver exceptional, tailored and personal reception services.

We offer our clients a free service shaper process which maps out their guest experience capturing each and every guest touch point.

Whether you require a reception service within a multi-occupied building or within your own building, we will work with you to curate the best experience combining the human element, design and the latest technology.

Where our clients are working with their landlord reception, we provide a hosting service that provides the seamless link to ensure your guests are expected and individually taken care of.

Our highly trained team are developed to represent your brand and culture through our transformation training academy, which equips them with the skills and behaviours needed to adapt and perform within your business.

Whenever you need cover, our trained elite team step in to make sure there is no drop-in service.

Taking care of every need, our comprehensive concierge service enables our teams to go the extra mile for our guests and anticipate their unexpressed wishes.

Free service shaper to map out your guest experience.

Helpdesk, telephony & office services

Helpdesk, telephony & office services

Whether you need an onsite or offsite helpdesk support service, we can help. Increasingly clients are using technology to take care of helpdesk and telephony to analyse call type and volume to create a more efficient service.

We work with a number of different providers to support your helpdesk service, combining this with a building community app incorporating social media and chat functionality.

Our service shaper will help analyse the existing service to consider how this could be streamlined and enhanced.

Bennett Hay teams are well placed to provide secretarial services, for both our guests and our clients, and will often take on administrative functions to support your business and help it run smoothly.

Bennett Hay teams are well placed to provide secretarial services, for both our guests and our clients.

Conferencing, meetings & events services

Conferencing, meetings & events services

From a full conference centre service with sales and marketing support through to co-ordinating and managing your meeting room bookings, we have got you covered.

Our comprehensive end-to-end event service also enables our clients to shape incredible experiences for their clients and colleagues within their buildings.

Working with a number of different visitor management and space booking software solutions, we are able to rightsize a full service tailored to your office space.

Last minute and pre-booked catering solutions are taken care of by our team, ensuring you are free to focus on the content of your meeting or event.

We train our teams on all AV, meeting room set-up and logistics – meaning every member is ready to respond to any guest request.

Our comprehensive event service enables our clients to shape incredible experiences.

Case study

Case study

Shaping a consistently exceptional guest service in a world class building

 

Client: The Leadenhall Building
Services: Reception, hosting and concierge services
Summary information: 5500+ multi-occupied workplace guests and over 500 daily visitors

A landmark in the London skyline, The Leadenhall Building is a thriving office space that’s home to world-renowned companies such as Aon, Aegon, Brit Insurance, Ipsoft and Virgin Money.

Bennett Hay is responsible for shaping a distinctive welcome experience, as well as delivering reception lobby pop-ups and events. We bring to life our well respected ‘guest-centric’ approach, tailoring our service provision to reflect the Leadenhall brand and the varying needs of the occupiers and visitors in every possible area.

To elevate the welcome experience in line with our client’s aspiration for a consistently exceptional guest service in a world class building, Bennett Hay enhanced the support to our onsite team. We have taken them through our transformation training programme including coaching workshops for supervisors, positive communication, international etiquette and anticipative service training to help lift the service experience. Tam, our stylist, is helping to reshape all of the finishing touches: from guest refreshment to a new tailor-made uniform for our team through to flowers, plants and music.

Our systems review enabled us to work closely together with the occupier receptions to develop a new access control system, allowing our team to register guests with more efficiency thereby greatly reducing the average check-in time.

As part of the future continual development, our events support team are working with TLB to develop an engagement programme of events for our occupiers to build on the incredible Leadenhall community.

"Bennett Hay outshone their competitors through their passion for innovation and their ability to shape a new industry leading experience."

our services

Blended Services

Blended Services

Curating your own tailored soft service mix to deliver a seamless one team guest experience within your building – from reception to catering and events, housekeeping, mailroom and on floor services.

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Catering Services

Catering Services

With a dedicated team of experienced chefs, baristas and front of house personnel, Bennett Hay has been providing first-class catering services for a decade. We’re passionate about creating food that is fresh, seasonal and delicious for your people, clients and guests.

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Get in touch

Get in touch